If a user has forgotten their password it will need to be reset from their user profile by a colleague onsite with the appropriate security permissions. If you are unsure who the Alacer administrator is onsite, please contact your manager in the first instance.
1. Click on the Users icon in the Areas section of the screen.
2. Find the user and click on their name.
3. Click Password.
4. Enter the users new password and enter it again to confirm it. This should be at least 8 characters long and contain a capital letter and a number. Click Save.
5. If the user has access to the web applications they can reset their password by using the forgotten password link.
See next:
How to Add a User to Security Profile
How to Unlock a User Profile